This portal is designed to provide timely assistance for all ICT-related requests, including account management, password resets, system access, and other technical support. Our team is committed to ensuring that your requests are addressed efficiently, and feedback will be communicated promptly to your RRN LMD or secondary email.
GUIDELINES FOR RAISING A SUPPORT TICKET
Please follow the instructions below when selecting the appropriate Reason for Contact while raising a ticket:
Account Creation: Select this option if you are requesting the creation of an account for a team member
Password Reset: Choose this option if you need to reset your password or that of any team member.
RRNLMD Auth MFA Removal: Select this if you have forgotten your RRN LMD Authenticator App login PIN or are unable to access the app.
Disable Member:Use this option to request the disabling of any officer's account with the role/profile of an RRN LMD member.
Disable Team Member With Role:Use this option to request the disabling of any team member's account with the role.
Suspend Member: Select this if you wish to temporarily suspend an officer's account.
Delete Member Choose this option to permanently delete an officer's account.
Delete Team Member With Role:Use this option to request the deletion of any team member's account with the role.
Others: For all other requests, such as complaints, suggestions, or contributions, please select "Others."
NOTE: All requests will be processed and completed within 6 hours of submission. Feedback will be sent to your secondary email or RRN LMD email within this period.
